Avaya has long been recognized as a leader in contact centers, providing solutions to organizations of all types and sizes. And as Avaya's largest Business Partner, LITS brings the advantages of this world-class expertise and call center intelligence to you and your organization.

LITS and our contact center technology consultants will tailor a solution to your business needs, using technology such the Avaya Customer Interaction Suite, which offers applications including contact management, Interactive Voice Response (IVR) and other self-service capabilities, proactive contact management (inbound and outbound), and operations management.

The Avaya applications use Voice over Internet Protocol (VoIP) to extend advanced contact center capabilities across IP networks. This helps to ensure the highest quality of customer service from any location while consolidating contact center infrastructure, centralizing applications management, and reducing network costs.